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Segmentation fault with Dynatrace Mobile Agent iOS

roger-c42
Newcomer

Hi Dynatrace Team,

We have an issue at the moment to generate the iOS Symbols for Mobile Application Monitoring.
The last and previous version  of dynatrace-mobile-agent-ios crash with an error Segmentation Fault: 11.
Screenshot 2023-07-14 at 17.02.06.png
The crash is consistent from colleague's Mac and mine. 

Do you have any idea what could be the issue?

Edit: Crash report added. Remove the .txt extension and open as .ips file so it can be view by the Console.app. 

5 REPLIES 5

Patrick_H
Dynatrace Champion
Dynatrace Champion

Hi!

First glance implies this is a crash caused by a stack overflow from a recursion. As we need more information to debug such crashes please open support ticket at https://support.dynatrace.com/ and provide the following Info, so we can reproduce it.

  • crash report
  • original dSYM file you tried to process
  • Xcode Version
iOS help: https://www.dynatrace.com/support/help/shortlink/ios-hub

JB
Participant

Hello a client is facing the same error EXC_BAD_ACCESS. how did you fixed it? or how did you solved the issue?.

Patrick_H
Dynatrace Champion
Dynatrace Champion

EXC_BAD_ACCESS can have different reasons - to analyze your problem we also need the same resources as in my post above and please create a support case at https://support.dynatrace.com/ so we can have a look at it.

iOS help: https://www.dynatrace.com/support/help/shortlink/ios-hub

Thanks Patrick I already open a case.. the app is built in Xamarin so the XCode version we don´t have. When you said Crash report you mean the stack trace?

Patrick_H
Dynatrace Champion
Dynatrace Champion

This confuses me a bit as the initial thread was about a crash in DSS Client that is used to preprocess iOS symbol files. This sounds more like you are talking about a crash of a Xamarin app. But in any case as you already opened a support ticket they will guide you through what we need.

iOS help: https://www.dynatrace.com/support/help/shortlink/ios-hub

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