Showing results for 
Show  only  | Search instead for 
Did you mean: 

"20002 - Chrome startup error" on synthetic tests


Hi there,


I am running synthetic tests from several locations, and some locations started to fail sometimes with "20002 - Chrome startup error".

I didn't find anything in the windows eventlogs stating a problem yet.

Anybody else ever had those and found already a solution?


thanks in advance



DynaMight Legend
DynaMight Legend

Im Assuming these are private locations? make sure your AG's have the most recent update. if this issue still exists you might want to open up a support ticket for further investigation. 


Yes, definitely check that the AGs are on the most recent update. Also, the only times I have seen that message are when the ActiveGate is installed on a machine that does not meet the minimum requirements for a Synthetic-enabled ActiveGate. You can find the requirements here . Note that these requirements are different to the standard ActiveGate requirements. 

Synthetic SME and community advocate.

Dynatrace Enthusiast
Dynatrace Enthusiast

Why would this also be happening on public locations? 

I don't know. Can you send me a dm with the details? We might need a ticket if Dev aren't already looking into it. Thanks

Synthetic SME and community advocate.

Featured Posts