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"20002 - Chrome startup error" on synthetic tests

mferstl
Newcomer

Hi there,

 

I am running synthetic tests from several locations, and some locations started to fail sometimes with "20002 - Chrome startup error".

I didn't find anything in the windows eventlogs stating a problem yet.

Anybody else ever had those and found already a solution?

 

thanks in advance

michael

2 REPLIES 2

ChadTurner
DynaMight Guru
DynaMight Guru

Im Assuming these are private locations? make sure your AG's have the most recent update. if this issue still exists you might want to open up a support ticket for further investigation. 

-Chad

HannahM
Dynatrace Champion
Dynatrace Champion

Yes, definitely check that the AGs are on the most recent update. Also, the only times I have seen that message are when the ActiveGate is installed on a machine that does not meet the minimum requirements for a Synthetic-enabled ActiveGate. You can find the requirements here . Note that these requirements are different to the standard ActiveGate requirements.