Summary
This article explains how to troubleshoot issues where screenshots are missing in Dynatrace Browser monitor results.
Screenshots may not appear due to configuration limitations, execution behavior, or environmental factors during Synthetic monitor runs.
Problem
When reviewing a Dynatrace Browser monitor execution:
- Screenshots are missing in the results
- Expected visual steps are not captured
- Troubleshooting becomes difficult due to lack of visual context
Cause
Dynatrace stores browser monitor screenshots in Amazon S3. If you can't see your reference or error screenshots, either your ActiveGate or the browser from which you access Dynatrace can't access the S3 service.
Resolution
Change your firewall configuration to allow connections to:
ruxit-synth-screencap.s3-accelerate.amazonaws.com for screenshot storage.ruxit-synth-screencap.s3.amazonaws.com for screenshot access and viewing.
You can also set up your proxy to connect to the Amazon S3 service. Add proxy connection details to the [synthetic] section of the ActiveGate custom.properties file. For more information, see Set up a proxy for private synthetic monitoring.
What's Next
There's more in-depth information on troubleshooting this issue in this Community article on missing screenshots.
If the screenshots are still missing or unexplained after following the troubleshooting, please create a Support ticket and provide the following:
- Link to any monitors/ monitor executions that are missing screenshots
- Support Archive for the ActiveGate machine, if access to the ActiveGate is not available to Support
- Explanation of troubleshooting steps taken and the results
Related Reading:
📖 Synthetic screenshots information and troubleshooting
📖 Set up a proxy for private synthetic monitoring
📖 Synthetic details for browser monitors
📖 Useful Synthetic ActiveGate logs
📖 Synthetic Troubleshooting Map
