on - edited on by
HannahM
Summary
The Dynatrace Synthetic Recorder extension does not support recording shadow DOM elements. To accommodate this, the locator must be updated in the Browser clickpath.
Problem
After recording a Browser clickpath, some events fail with errors like '1502 - The html element could not be found to perform action'. On inspecting the element, it is found that it is within a ShadowDOM, #shadowroot.
Resolution
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Go to the relevant page on a Chrome browser
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Right-click on the element that you want to interact with on the page and select Inspect. This will open the element in the developer tools
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Right-click on the element on the Web developer tools - > Copy - > Copy JS path
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Add this copied DOM selector into your synthetic script events as a type of DOM selector.
What's Next
If this doesn't work, it may be that you need to try a different locator or to fire some events, see How to perform click event with help of Javascript on browser click path synthetic monitor incase of...
If you still need assistance, open a chat or support ticket and provide a link to the affected monitor and explain what your are trying to do and what you have already tried.
You can find further troubleshooting tips for Synthetic in the Synthetic Troubleshooting Map
