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Dynatrace Advisor
Dynatrace Advisor

If you can't resolve a problem with Session Replay on crashes for Android, please contact a Dynatrace product expert via live chat within your Dynatrace environment. Also, ensure that your system meets the Session Replay requirements and that the problem that you're experiencing is not a part of known limitations and issues.

If user sessions are recorded, but Session Replay is not available:

  • Verify that Session Replay is enabled—from the mobile application settings, select General to check.
  • Verify that Session Replay on crashes and user opt-in mode are enabled—from the mobile application settings, select Instrumentation settings to check.
  • In the running application console logs, check for the following:
    • Line confirming that Session Replay is enabled:
      D/dtxAgentAdkSettings: #2.switching settings: ServerConfiguration
         "capture=true", // true means Session Replay is enabled; false means Session Replay is disabled
    • Line on a new session, for example:
      I/dtxSessionReplay:  Info -> New session started: visitorId=123456789101112, sessionId=0003, sequenceNumber=NNNNN, visitStore=TTTTTT, serverId=DDDDDDD
Version history
Last update:
‎18 Dec 2023 02:04 PM
Updated by: