If you can't resolve a problem with Session Replay on crashes for iOS, please contact a Dynatrace product expert via live chat within your Dynatrace environment. Also, ensure that your system meets the Session Replay requirements and that the problem that you're experiencing is not a part of known limitations.
If user sessions are recorded, but Session Replay is not available:
- Verify that Session Replay is enabled—from the mobile application settings, select General to check.
- Verify that the user opt-in mode is enabled—from the mobile application settings, select Instrumentation settings to check.
- In the running application console logs, check for the following:
-
Line confirming that Session Replay is enabled:
FINEST Communications [DTXReplayAgentChannel.m:146-771-1] posted MRA notification: DTXServerConfigurationChangedNotification, userInfo:{
...
replayConfig = { // Session Replay config
capture = 1; // 1 means Session Replay is enabled; 0 means Session Replay is disabled
...
-
Line on a new session, for example:
[DYNATRACE]: Info -> New sessionId:0003, visitorId:123456789101112, visitStore:1 and serverId:4 from DT agent <NSThread: 0x6000013fe800>{number = 1, name = main}
Also see iOS Crashes and Session Replay Are Not Captured.
