If you can't resolve a problem with Session Replay on crashes for iOS, please contact a Dynatrace product expert via live chat within your Dynatrace environment. Also, ensure that your system meets the Session Replay requirements and that the problem that you're experiencing is not a part of known limitations.
If user sessions are not recorded at all:
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If you're using the Simulator in Xcode to test Session Replay, select Edit Scheme… > Run | Debug, and then clear the Debug executable checkbox for your Xcode scheme.
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Verify that you completed the steps described in the mobile instrumentation wizard:
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You added Session Replay as a dependency to your Podfile.
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You included all mandatory application identification keys to your app's Info.plist file.
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You enabled the user opt-in mode and added a privacy notice.
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Ensure that you can import the Dynatrace libraries:
Swift
import Dynatrace
import DynatraceSessionReplay
Objective-C
#import <Dynatrace/Dynatrace.h>
#import <DynatraceSessionReplay/DynatraceSessionReplay-Swift.h>
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In the running application console logs, find the following:
- Line stating the OneAgent version, for example,
Dynatrace OneAgent (iOS) 8.207.1.XXXX
- Line on the Session Replay version, for example,
Dynatrace Mobile Session Replay Agent (iOS) 1.207
Also see iOS Crashes and Session Replay Are Not Captured.
